FAQ
Collecting a parcel
How do I collect my parcel?
Where can I find my pick-up code?
When are Vinted Go pick-up points open?
What if the pick-up point is closed?
What if the locker won’t accept my pick-up code?
What if the order is damaged, the wrong parcel arrived, or the locker compartment is empty?
What if my parcel doesn’t arrive?
What if my parcel is delivered to a different location from the one I chose?
What if I'm away and can't pick up my parcel?
Sending a parcel
How should I pack my parcel?
How do I drop off a parcel?
What if there’s a problem printing my label at the locker?
What if my parcel doesn’t fit in the locker compartment?
How do I know my drop-off was successful?
Tracking a parcel
How can I track my parcel?
What if the shipping timeline isn’t updating?
Contact us
Our support team is here to help with questions about your parcel and our locations.