Partner operations guide
Customer support (Monday-Friday 09:00 - 18:00):
01 77 71 01 97
1. Setting up your shop
Set up the device
- Unbox and turn on the phone.
- Once the screen displays the Vinted Go logo, tap on the "Mobile Data" icon.
- Look for the "Job Succeeded" notification, which indicates you are connected to the Internet.
- Navigate to "WiFiCenter" and connect to your Wi-Fi network to ensure consistent connectivity.
Set up your Vinted Go account
- On the Vinted Go phone, open the Vinted Go Shops application.
- Tap on “Don’t have or forgot password?” link, type in your email address that you provided in the contract.
- Go to your email, find and open an email from [email protected], that’s called “Configurer votre mot de passe pour Vinted Go”.
- Click on “Set new password” link, in opened website type in your new password.
- Log in to Vinted Go app using your email and newly created password.
Activate your shop
When you’re ready to start receiving Vinted Go parcels from customers and our couriers, you need to follow the steps below.- On the Vinted Go app, you will see banner asking “Are you ready to start receiving parcels?”
- Tap on “Activate shop”, confirm activation in the following screen.
- Done! Soon after people will start brining shipments to your store
2. Handling parcels
Taking parcels from driver
Drivers will come to your shop to drop off and/or pick up bags of parcels. The frequency of these visits is based on the volume of parcels, which can change daily, so there is no set schedule at the moment.As soon as the driver delivers a bag of parcels:
- Open the the app and select "Pick up parcels from driver."
- Choose the "Scan bags" option at the top of the screen.
- Scan the QR codes on each bag you receive.
- Proceed with scanning individual parcels (refer to the next section).
Scanning and sorting parcels
After scanning the bag, you must scan each parcel to notify customers they’re ready for pickup and assign a storage zone within 3 hours.After you scan bags:
- Open the app and select "Pick up parcels from driver.".
- Scan the QR code on each parcel.
- Locate the parcel using the shown tracking number and zone.
- Assign a storage zone and place the parcel in the chosen zone.
When you scan all parcels:
After scanning parcels, use the "Inventory" feature to ensure all have been scanned. If any parcels are missing from the bag, report it to Vinted Go.- Select "Inventory".
- If you see a yellow number next to "Parcels for recipients", it indicates there are unscanned parcels. Tap to see them.
- You will see a list of all parcels that still need to be scanned.
- Select each item on the list, find it, and click to scan.
A countdown next to a shipment shows the time left until recipients are notified.
Giving parcels to recipients
Using PIN code or Identification Document:
- Select "Give parcel to recipient".
- a) If using a PIN code, ask the recipient to provide their 6-digit PIN code from the email or SMS.
b) If using an Identification Document, enter the recipient’s full name (it has to match the name of the person to whom the parcel is addressed). - Locate the parcel using the shown tracking number and zone.
- Scan the parcel's QR code and hand it to the recipient after confirmation.
Collecting parcels from senders
If a parcel has shipping label printed and attached on parcel:
- Tap on "Take parcel from sender"
- Tap on "Scan parcel", scan the parcel
- Select or confirm the bag you’re placing the parcel in
If sender has shipping label on the phone:
- Tap on "Take parcel from sender"
- Tap on "Scan sender’s phone", scan the QR
- Follow instructions to apply a mini-label on the parcel
- Select or confirm the bag you’re placing the parcel in
Bag selection after every parcel scan:
Every time you scan a parcel, we will ask you to confirm it still fits the bag. If the parcel doesn’t fit, you will be asked to scan a new bag.- Scan the parcel from the sender
- Confirm if it fits in the bag
Follow the maximum dimensions
Parcels larger than 18 x 30 x 38 cm (slightly bigger than a shoe box), must not be accepted. 
New bag selection:
If no open bag is at your store, or if previous bags can no longer fit parcels, you will be asked to start a new bag.This will also happen every time after driver collects up bags from your store.
- Tap on "scan new bag"
- Find the QR code on the Vinted Go bag and scan it
- Continue putting all new parcels into this bag until full.
Question: Can I reassign parcel to another bag? Yes, simply scan the parcel again, and you’ll be prompted to keep the current bag or assign a new one.Question: What happens if I run out of bags?
Please plan ahead and ensure you always have empty bags. You can request more from the Vinted Go driver. In case you ran out of bags, use “Keep parcel without a bag” option.
Giving parcels to driver
Every time the driver visits:
- Hand over bags containing the following to the driver:
- Parcels sent by senders
- Expired parcels
- Wrongly delivered parcels
Preparing parcels waiting for driver:
Parcels uncollected after 7 days, as well as those delivered to your shop by mistake, must be returned to the driver.When parcels require preparation for the driver, an indication will appear in the "Inventory" section of the app.
- Open the app and review the "Inventory" for parcels due for return.
- Select a parcel to view its zone and delivery date, then locate and scan it.
- Place the scanned parcel in the driver's bag
- Repeat the process until all parcels are ready for return.
3. Tips and tricks
Assigning zones to parcels
To make finding parcels easier, we suggest dedicating a couple of shelves in your store for Vinted Go parcels. Once you do it, you can assign a zone for each parcel.
Finding parcel quicker
While there are no recipients’ names on labels, we made it easy to identify the parcel using their tracking code (ID).- The last 4 digits of tracking code are on the very top right of the shipping label.
Set shop availability
Opening hours
Please stick to the agreed opening hours. This ensures customers and drivers can pick up and drop off parcels as expected. If your schedule changes, update it in the store settings.
Vacation
Notify us if you’ll be closing your shop for a day or more. This helps prevent missed deliveries or lost parcels. You can update this in your store settings.
