Frequently Asked Questions
Collecting a parcel
How do I collect my parcel?
Where can I find my pick-up code?
When are Vinted Go pick-up points open?
What if the pick-up point is closed?
What if the locker won’t accept my pick-up code?
What if the order is damaged, the wrong parcel arrived, or the locker compartment is empty?
What if my parcel doesn’t arrive?
What if my parcel is delivered to a different location from the one I chose?
What if I'm away and can't pick up my parcel?
Sending a parcel
How should I pack my parcel?
How do I drop off a parcel?
What if there’s a problem printing my label at the locker?
What if my parcel doesn’t fit in the locker compartment?
How do I know my drop-off was successful?
Tracking a parcel
How can I track my parcel?
What if the shipping timeline isn’t updating?
Contact us
If your package didn't arrive, is lost, or was damaged, please contact the Vinted support team by logging in to your account here.
For assistance with parcel pick-up or drop-off at one of our locker locations, please refer to the support phone number displayed on the locker Help Center screen.